Tech Program Director PS19783 (Burlington)


: $95,190.00 - $161,710.00 /year *

Employment Type

: Full-Time


: Executive Management

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As a Customer Care Representative you will guide members through their healthcare experience, answer customer questions via phone, e-mail, or chat; or help providers with questions about member plans. You will be the person that members can rely on to help them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate. You will be their guide to a better healthcare experience by being proactive, anticipating next steps, and ensuring that they only need to call once to get the help they need. Here's what a typical day may look like: From the moment you login, you'll be focused on answering customer calls, demonstrating our values as you proactively work to resolve our members' questions and concerns You'll strive for first call resolution, working to resolve member issues at the point of contact Using dual monitors and leveraging computer based resources you'll find answers to customers questions, and help simplify next steps for members without giving them homework Acting as an advocate for our members, you may reach out to partners in other departments, or to Doctor's office to help resolve a customer need or concern You will be constantly learning, growing your knowledge and skills, and embracing new technology as we continue to evolve how we service our customers Anthem offers competitive pay and quarterly bonus incentives based on individual and departmental performance. Opportunities for Overtime Annual increases based on performance Special recognition programs and other incentives 8 Paid Holidays Anthem recognizes the following holidays: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the Day after Thanksgiving, and Christmas Day. Paid Time Off Our PTO program offers you the flexibility to take time off for vacation, personal or family illness, or other personal or family needs while balancing meeting the needs of our customers. Paid Paternity Leave & New Parent Transition Week Our new Paid Parental Leave provides fathers and mothers with up to four consecutive weeks of paid leave after the birth or adoption of a child. Health Benefits We offer a comprehensive benefits package to meet everyones different needs. This includes excellent Health Insurance, Dental, Vision, Short Term Disability, Long Term Disability, Critical Illness, Accidental and Basic Life. 401K Match Anthem has an outstanding 401(k) plan and match program. Through the 401(k) plan, both you and Anthem contribute to help build the foundation of your financial future. The plan allows you to save for retirement by setting aside eligible earnings from your paycheck on either a traditional pre-tax basis, or an after-tax Roth 401(k) basis, or any combination of the two. Anthem then matches your contributions up to a total potential match of 4.5%. Employee Discount Program Anthem offers access to employee discounts for many things from tickets, car rentals, and travel, to restaurants, car insurance, electronics and other merchandise. Employee Stock Purchase Plan Anthem offers associates the employee stock purchase plan (ESPP), which gives associates the opportunity to purchase Anthem stock at a discount through convenient payroll deductions. Perks Career Path Opportunities Anthem has incredible career advancement opportunities. Many of our trainers, quality coaches, managers and leaders also began their careers as Customer Care Representatives. Managers evaluate you based on your skills, behaviors and performance for readiness for promotional opportunities as early as 9 months after you begin. Development Opportunities Anthem provides many development opportunities within your job, as well as access to learning resources such as: online courses, videos, professional certification and leadership development programs to support your professional and career development. Education Assistance Anthem encourages associates to pursue learning opportunities at accredited institutions toward the completion of under-graduate and post graduate degrees, and will reimburse full time associates for up to $5,000 in eligible expenses ($2,500 for part-time). You can earn your bachelors degree on us, through Anthem's partnership with Southern New Hampshire University - College for America program, a project based learning program designed for busy working adults. Values in Action This recognition program lets managers award a cash or noncash incentive. Cash incentives range from $25 to $5,000. Wellness Center Anthem supports you in your efforts to get and stay healthy by offering a wide range of wellness programs, an onsite fitness center, healthy food subsidies in our onsite cafeterias, onsite flu shots and health screenings, and subsidized Weight Watchers subscriptions. Community & Volunteerism Anthem offers associates an inclusive and collaborative culture where everyone feels welcomed and respected. We also encourage you to volunteer within the community for your favorite nonprofit by giving you up to 8 hours per year of volunteer time off to work with eligible 501c3 public charities. Associate Resource Groups Our nine associate resource groups (ARGs) are formed around common interests, backgrounds and/or different aspects of diversity. Through their work and influence, our ARGs offer: Professional and personal development Different perspectives and innovative ideas Opportunities to connect culture to business decisions Locations & Amenities Many of our locations have onsite fitness centers, cafeterias or mini marketplaces, and game rooms for use during breaks. We also offer free onsite parking even in our downtown locations. Indianapolis, INCorporate Office, L. Ben Lytle Center Midland, GA Tampa, FL Denver, CO Las Vegas, NV Richmond, VA Other large Anthem Call Center locations: Tampa, FL Mason, OH Nashville, TN Houseton, TX Middletown, NY Roanoke, VA Fond du Lac, WI Newbury, CA Woodland Hills, CA Rancho Cordova, CA *This is not an exhaustive list of Anthem locations or amenities. Certain amenities may differ by location. Interview Process We view interviewing and the employment decision as a two way street, which begins with our Virtual Job Tryout. The Virtual Job Tryout gives you a chance to gain some insight into what the job of a Customer Care Representative, and gives us the opportunity to assess your skills. For the interview, we utilize a behavioral interview process to learn more about how you would approach scenarios, and gain insight into your experience. We invite you to also come to the interview with questions for us. Before beginning background checks, we will let you know we are interested in extending an offer to you and discuss new hire class start dates. Anthem, Inc. is one of the nation's leading health benefits companies and a Fortune Top 50 company. At Anthem, Inc., we are working together to transform health care with trusted and caring solutions. Bring your expertise to our innovative culture where you will have the opportunity to make a difference in peoples lives, and to take your career further than you can imagine. Location: Onsite Richmond, VA or Atlanta, GA Primary duties may include, but are not limited to: Provides strategic planning analysis to ELT concerning staffing needs on short to long term basis based on program projections. Lead the agile transformation and program management efforts within the department. Provides leadership for multiple large/strategic enterprise wide programs made up of multiple projects. Manages a team of agile practitioners who engage and support multiple projects of at least $20M+ in size or equal complexity. Manages a portfolio of projects of at least $20M+ in size or equal complexity. Typically reports to an executive. Provides strategic direction for developing enterprise agile project plans specifying goals, strategy, staffing, scheduling, identification of risk, contingency plan and allocation of resource. Provides expert knowledge of project management methodology approaches, techniques and tools to senior management. Coaches and mentors team members; mentors delivery managers around agile processes and methodology; determines project scope. Expertise in Business and IT to align and execute Agile approach to IT Software Delivery. Partnering with COE to align divisional efforts with enterprise goals. Working with Associates and 3rd party contractors based in US (multiple delivery centers) and global teams to deliver Agile programs. Working with delivery executives to transform to an Agile delivery organization. Lead a team of enterprise coaches and scrum masters to effectively deploy agile methodologies and practices. Leading a 30 person team of Shared Services resources of Coaches and scrum masters. Responsible for tracking progress and reporting metrics of Agile adoption and execution. Preferred experience within medium-large sized Agile implementations (e.g. 100+ on-shore and off-shore Agile teams). Requires BA/BS in Computer Science, Engineering, or related discipline with IT focus degree; 15 years of enterprise project management experience in broad-based information systems, minimum of 8 years of experience implementing Agile methodologies; or any combination of education and experience, which would provide an equivalent background. Demonstrated experience of managing increasing project size and complexity that are transformational in nature for the organization. Project management certification required within one year of job placement. Demonstrated application of and proven success of project management methodology, management tools, analysis and research tools, documentation tools, and reporting tools required. Experience in coaching and mentoring multiple program/project team members preferred. Experience in creating an effective team environment, building strong relationships, negotiation, solving problems and issues, resolving conflicts, managing resources in a matrix environment, communicating and influencing effectively at all levels of an organization required. Demonstrated application of project management methodology required. Requires an understanding of the overall organization and how to work within a matrix organization. Experience using portfolio management application and Altassian tools preferred. Deep expertise in Agile, Scrum, SAFe practices. Knowledge of data technologies/EDW/Big Data and large program delivery. Experience working with Scrum and Kanban teams. Knowledge of DevOps and Cloud technologies, preferred Agile Project Management Certifications - SAFe, PMP, preferred. Release Train Engineer preferred. Experience within medium-large sized Agile implementations (e.g. 100+ or more teams), preferred. Transformation experience in terms of adopting new IT methodologies and processes, working as a change agent to drive the change and adoption. Experience working with matrix-models and influencing senior and mid-level delivery leaders within the organization. Anthem, Inc. is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran At Anthem, Inc., there are many ways to make a difference. Here, the skills and passions of thousands come together, creating an impressive force with the power to change lives and the future of health care. Actuarial Contribute to analysis that impacts the financial future and well-being of our stakeholders, customers and the health care industry. Use your exceptional organizational and interpersonal skills to help ensure the consistent, quality-driven performance of a consumer-centric industry leader. Be the embodiment of our "Easy-to-do Business With" Value, by treating our customers the way you would want to be treated and providing simple solutions that are easy to understand. Lead the development of new messaging, products and innovations that continuously improve the value of our offerings to customers. Become the ultimate customer advocate. Share your expertise and help customers maximize the value of the tools and resources we provide. If you are eager to develop innovative digital products in healthcare and make a difference in people's lives, join our Digital organization and help us change the face of healthcare together. Bolster the strategic objectives of a Fortune 50 industry leader, while supporting the tenet of financial integrity that is fundamental to Anthem, Inc.'s Purpose, Vision and Values. Provide strategic analysis that impacts business decisions, improves efficiency and drives innovation. Lead our workforce and workplace talent strategies, to accomplish our vision to be recognized as Americas valued health partner. Lead our workforce and workplace talent strategies, to accomplish our vision to be recognized as America's valued health partner. Leverage your talents to make a difference in people's lives, by providing innovative, data-driven solutions that can measure and track progress in our members' health. Drive the future of health care, by helping us improve health outcomes and quality of life for our associates, members and communities. Work in areas of specialty as varied as Life & Disability Underwriting, Pre-Sales, Retention and Implementation, Risk Analysis and Medical Evidence Underwriting. Stretch your analytic problem-solving skills while working on enterprise-level projects and cross-functional teams. At Anthem, were in the business of taking care of people. In fact, everything we do is aimed at creating positive outcomes that make a difference in peoples lives, which of course includes our family of associates. Anthem continues to demonstrate the kind of visionary leadership needed to drive the future of health care. Our efforts and accomplishments have been recognized by numerous leading publications and organizations. As one of Americas largest health benefits companies, we have a profound appreciation for service. Our organization proudly supports our nations active, reserve and veteran military service members and their spouses. Why is Anthem a respected industry leader? Our standards are high for the service we provide our members and the support we show our associates. Every day, we answer the call to do the right thing and to treat others with respect. This is the sense of purpose that leads Anthem to thrive, and which will ensure our future success, and yours. Life at Anthem How often do you get the chance to do something truly life-changing? If you work with us the answer is ... every day. Our determination to drive the future of health care is ambitious, but so are our people. Diversity and inclusion play a major role in our success, because its more than just a philosophy to us, it drives our power to innovate. From our corporate culture and strategic partnerships, to our commitment to our associates, our customers and communities, diversity is foundational in everything we do. Please be advised that Anthem, Inc. only accepts resumes from agencies that have a signed agreement with us. Accordingly, Anthem, Inc. is not obligated to pay referral fees to any agency that is not a party to an agreement with us. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Anthem, Inc. Anthem, Inc. is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you are an individual with a disability and require a reasonable accommodation to complete the application process, please email Human Resources at for further assistance. EEO is the Law EqualOpportunityEmployer/Disablity/Veteran Please use the links below to review statements of protection from discrimination under Federal law for job applicants and employees. *WARNING: Please beware of phishing scams that promote work-at-home opportunities and which may also pose as legitimate companies. Please be advised that an Anthem recruiter will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for a role with our company. All of our careers require that you first complete an online application.
Associated topics: administrative, administrative coordinator, assistant, chief operations officer, facilities, front desk, operational assistant, operational support, staff, support * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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