Sr. Manager, Product Management - Voice Platform (Chester)

Capital One in Chester, VT

  • Industry: Information Technology - Project And Product Manager
  • Type: Full Time
  • $112,650.00 - 187,750.00
position filled

Product Managers are tech-savvy pioneers, with one eye on whats new and the other on whats next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money creating experiences that simplify and enhance our customers lives.

Medical Dental
Vision Healthcare FSA
Dependent Care FSA
Health and Wellness Programs

401(k) / Retirement Plans

Employer Matching

Continuing Education

Tuition Reimbursement
Professional Development

Family Support

Adoption Cost Benefit
Maternity and Paternity Leave
Back Up Child Care

Work/Life Balance

Holidays
Sick Days
Paid time off
Flex- time

The biggest qualities we look for are being autonomous and self-driven. This culture inspires you to take initiative and rewards you for doing so. I get to use all parts of my brain here.

Responsibilities

Job ID R85624 Updated date 01/11/2020 West Creek 1 (12071), United States of America, Richmond, Virginia

At Capital One, were building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Sr. Manager, Product Management - Voice Platform

Product Manager, Voice Modernization


If you have the drive to build amazing consumer products which are customer backed, data and insights driven, and impact the lives of millions daily, we want you!


Our Card Voice team is selectively recruiting a high energy, forward thinking Product Manager to lead new investment areas without our Voice platform a critical part of the Card Customer Servicing Business, with a deep focus on our customers and our technology.

We look for people who obsess over removing friction from the overall experience and thrive in an entrepreneurial environment driven by both analysis and creativity. You are a strong Product leader who is selfless and invests in the success of your peers, managers and direct reports with a deep understanding of products, analytics, technology and operations.

As Product Manager, youll lead a team of engineers and partner with business analysts who share your passion and drive for solving human and business problems with data. In this role, you will:

  • Improve our customers ability to access great servicing products to meet their day to day needs
  • Drive vision and strategy by leading product/tech discussions and developing business intent, platform roadmaps, and Card customer voice experiences
  • Drive product objectives with business cases, product success metrics, design thinking, customer feedback, market research, marketing strategy and competitive analysis
  • You should have knowledge of and passion for emerging technologies (Data, Machine Learning, APIs, Native UIs) and how they are used to empower business and technology to deliver great products
  • Ground assumptions in human centered design with a natural empathy for customers
  • Lead the design and build of new automation and machine learning solutions that simplify processes for clients and associates
  • Stay abreast of new technologies that are driving business process simplification across the industry and be the leader in driving that change by partnering and piloting across various business areas
  • Partner with the Technology team to bring Product Vision to life and inspire the team by driving design thinking mindset for Product Owners, developers and designers
  • Have a bias to action and a proven track record of delivering minimum viable products and business models to market at rapid speed
  • Demonstrate a high level of intellectual curiosity and comfort with ambiguity
  • Experience working with Agile Methodologies will be critical
  • Previous experience with startups and or fintechs is helpful

Basic Qualifications:

  • Bachelors Degree or military experience
  • At least 3 years of experience in digital product management

Preferred Qualifications:

  • Bachelors Degree in Computer Science or Engineering
  • MBA or Masters degree
  • 3-5 years of experience translating business strategy and analysis into consumer facing products
  • 2-4 years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-###-#### or via email at ...@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process, please send an email to ...@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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  • Product Management, Richmond, Virginia, United States Remove
  • Product Innovators, Richmond, Virginia, United States Remove

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. Capital One promotes a drug-free workplace.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-###-#### or via email at ...@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Capital One is a federally registered service mark. All rights reserved. Blank Check is a registered trademark of Capital One Services, LLC. Capital One does not provide, endorse, nor guarantee and is not liable for third party products, services, educational tools, or other information available through this site.

E-Verify is a registered trademark of the U.S. Department of Homeland Security


Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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