IT Field Support Technician

Careerbuilder US in Cincinnati, OH

  • Industry: Information Technology - System Engineer And Technician
  • Type: Full Time
  • $96,450.00 - 132,290.00
position filled
Field Service Technician Contact-To-Hire Monday - Fridaysome areas may be Tuesday-Saturday Must have active driver's license & reliable means of transportation Miechelle Fisher - A3 Staffing Solutions Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Responsible for performing on-site servicing and repair of major OEM laptops, desktops, POS, and printers. Familiarity of POS (Point of Sales) systems for Retail stores (Windows based registers) Break/Fix at component level Desktops; Laptops; printers Documents, maintains, upgrades or replaces hardware and software systems. Imaging and image recovery Provides technical support in activities associated with the identification, prioritization and resolution of reported problems. Install / Re-install various software packages and updates Activities include recognition, research, isolation, resolution, and follow-up. Must have a clean driving record No open tickets or warrants No major violations Must have an active driver s license MUST HAVE OWN VEHICLE Mileage/Parking/Tolls are reimburse Troubleshoot equipment hardware and software problems Perform software and hardware inventory Providing desk side computer hardware and software support Provide hardware / software technical support Extend computer support for systems' software and hardware Resolve moderately complex end-user hardware/software problems including remote access software Provide end-user support for software and hardware issues Install software or perform hardware testing at the users desk site Maintain, and repair computer related hardware Troubleshooting computer hardware and software as a customer service representative Assist or train on the software/hardware Coordinate repairs on technology hardware Research and resolve technical problems for both hardware and software issues Analyze, identify and resolve business and or technical problems Provide recommendations of program changes to correct software problems Assist in preparation and conducting of physical inventories Maintain specific quality records to ensure standards Resolve PC hardware/software, printers, and network related problems Provide some desk side technical support for hardware and software Manage the deployment and support of field network systems
Associated topics: equipment, infrastructure, ip, maintain, network, satcom, satellite, system engineer, system specialist, technician

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