Infrastructure Analyst (Yarmouth)


: $70,930.00 - $100,810.00 /year *

Employment Type

: Full-Time


: Information Technology

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The Infrastructure Analyst will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners.
This individual will assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research & development within the project life-cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Works with the Director, Information Technology on the implementation of new technologies, upgrading systems with the latest versions of software, the rollout of new hardware and field training.
Essential Duties and Responsibilities:
Technical Capacity:
Develops reports for both internal and external requirements.
Design, configuration, testing, implementation and support of company interfaces.
Coordinates and assist in the design and implementation of infrastructure solutions.
Ensures the confidentiality, integrity and availability of the data residing on or transmitted to/from/through enterprise workstations, servers, databases and other systems.
Responsible for the maintenance, system support and provisioning of the following systems: Windows and supported subsystems that support Carenet infrastructure; Windows and Application systems that support Active Directory.
Participates on projects that is focused on streamlining the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.
Installs new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements
Performs ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
Maintains data center environmental and monitoring equipment.
Manages Virtual Desktop Environment
Manages Network Switches, routers and firewalls
Manages Patch Management Lifecycle
Other duties may be assigned.
Problem Solving/Analysis:
Evaluates the system to determine that all corrections have been properly made with no unanticipated and undesirable side effects.
Diagnoses and resolves technical problems, prevents problem escalation and provides solution tracking.
Monitors and maintains Servers to ensure optimal performance.
Tests and debugs programs and systems by analyzing them to determine likely problem areas, constructing and using sample data to test programs or systems failures, and rewriting or redesigning programs or systems to correct such failures.
Reports weekly status, including completion of work, upcoming deliverables, risks, and other task deliverables.
Responds in a timely fashion to end users needs and concerns relating to computer business applications and general systems issues.
Participates in requirement/implementation meetings with clients (internal and external) to understand the business requirements.
Collaboration with Carenet Team:
Successfully builds and maintains relationships with vendors, Team Members and clients.
Coordinates and assists with work across multiple work teams to ensure high quality and timely solutions.
Other duties may be assigned.
Preferred knowledge and experience:
Knowledge of security software programs and implementation.
Knowledge of best practices in developing Active Directory best practices and procedures for enterprise infrastructure.
Excellent technical knowledge of corporate, Windows, Patch management, Log management, and Virtual Server standards.
Comprehensive hands-on hardware troubleshooting experience.
Working technical knowledge of current network protocols, operating systems, software, and standards.
Ability to operate tools, components, and peripheral accessories.
Able to read and understand technical manuals, procedural documentation, and OEM guides.
Ability to conduct research into hardware products and issues as required.
Who is Carenet Health?
For eight consecutive years, Inc. Magazine has named Carenet as one of Americas fastest-growing private companies. You may not know our name, but odds are, we have connected with you or someone you know as a trusted, behind-the-scenes partner for our clients.
Every year, we actively engage and serve over 25 million healthcare consumers on our clients behalf. Through our areas of expertiseStrategic Engagement, 24x7 Clinical Support/Virtual Clinic, and Navigation and Advocacywe guide people to high-quality and cost-effective care, coach them to improved wellness, and educate them about their healthcare options and costs. Our clinical support services include a nurse advice line, virtual care nurse triage, medical decision support, health coaching and chronic care management programs, medical device monitoring services, member and patient engagement initiatives, and other health and wellness support programs.
Our impressive client list includes more than 80 innovative healthcare organizations; most are nationally known U.S. health plans representing both commercial and government markets.
Bachelors Degree in Computer Science or relevant field with 2 years of experience; or three to five years of related experience and/or training; or equivalent combination of education and experience.
Experience preferred in the areas of accountability for 24/7 call center technologies, reporting, remote workforce, web application architectures and services, and network architectures and services.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.
Associated topics: administrator, http, infrastructure, operating system, sccm, scom, server, system administrator, system center operations manager, tcp * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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