Software Support Engineer

Employment Type

: Full-Time


: Information Technology

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IDR is searching a for a Software Support Engineer to help out one of our SaaS clients in Boston, MA! If you want to be a part of a growing organization, apply today! *Direct Hire*

Position Overview for the Software Support Engineer:

· Responsible for application support, including triaging and identifying issues

· Promptly answer online, telephone and email queries, in line with company’s SLAs

· Deliver high customer satisfaction

· Collaborate with Level 2 and 3 engineers to resolve more complex issues

· Support the migration of clients from their existing healthcare software systems into our SaaS product

Job Requirements:

Must have skills for the Software Support Engineer:

· 3-5 plus years of Technical Support of enterprise-class software

· Experience troubleshooting and debugging with MySQL

· Experience of writing complex SQL queries

· Knowledge of HTML

· Outstanding customer service skills

What’s in it for the Software Support Engineer:

· Full Benefits (Medical, Dental, Vision Insurance)

· Competitive Compensation

· Excellent work/life balance

· Tight knit team

· Much, much more!

Why IDR?

· 20+ Years of Proven Industry Experience in 4 major markets

· ClearlyRated’s Best of Staffing® Client and Talent Award winner 6 years in a row

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