IT Support Specialist

Insight Strategies Group, LLC in New York, NY

  • Industry: Information Technology - IT Help Desk/Technical Support
  • Type: Full Time
  • $58,360.00 - 91,330.00
position filled
LINC Project is seeking an IT support Technician (L1-L2) to assist one of our client in New York
This person will be responsible for providing technical on-site assistance to computer system users and work on worldwide related IT projects.

Responsibilities:
Tier 1 to 2 support for a helpdesk system. Answer, analyse and solve incoming requests related to the general IT infrastructure (hardware, software, networking, telecommunications...)
Oversees the daily performance of computer systems and peripheral equipment.
Observes system functionality and reports errors to supervisor.
Sets up employee equipment including adds, moves and changes.
Participate in the maintenance of local IT and AV equipment (Servers, network, appliances, firewalls, ...)
Maintains account and inventory records.
Reads technical manuals and confers with users, to diagnose/investigate technology issues.
Refers major hardware or software problems or defective products to vendors or managers for service.
Trains users in the proper use of hardware or software.
Confers with general staff to establish recommendations to supervisor for new systems or modifications.
Demonstrates continuous effort to improve operations, decrease turnaround times and provide quality customer service.

Required Skills
Proficiency in Microsoft Office required.
Advanced knowledge of Microsoft based networking protocols.
Exposure to voice and data telecommunications systems.
Exposure to remote access technologies for support and office connectivity.
Knowledge of Microsoft SCCM.
Advanced knowledge of PC components.

Ability to set up and operate a variety of computer equipment.
Ability to work efficiently, in an organized manner and with attention to detail.
Ability to communicate effectively regarding technical matters, both verbally and in writing.
Ability to work indepedently

Required Experience
Technical or Associates degree or equivalent in education and experience required.
2 years experience.
Experience with an electronic help desk system.
Experience with VOIP and AV systems a plus.
Certification in Microsoft is desirable.
Associated topics: assist, deskside, front desk, information technology, information technology support, network, service, support, support specialist, systems administrator

You may be interested in these similar jobs!
IT Windows Support Specialist - seeking MSP/Outsource IT experience
Bowman Williams in New York, NY

IT Windows Support Specialist ? seeking MSP/Outsource IT experience We are currently seeking an IT Windows Support Specialist to work on the Es…

Read More
IT Support Specialist
ITECCO (US) in New York, NY

Role: IT Support Specialist Salary: $45,000 - $55,000 Location: New Paltz, New York*** INTERVIEWING NOW DO NOT MISS OUT ***I have a very exciting opp…

Read More
IT Support Specialist
Open Systems Technologies in New York, NY

Our client is seeking an IT Support Specialist to join their team in New York, NY. Responsibilities Troubleshoot and resolve issues reported b…

Read More
IT Specialist
Aceolution in New York, NY

Position: IT Specialist Hourly rate: $36.45 to $40Aceolution Inc., IT solutions company is Hiring It Specialist for New York Workers Compensation boa…

Read More
Help Desk IT Support - Technical Support Specialist
Dental Hi-Tech Management in Hicksville, NY

Job DescriptionDental Hi-Tech Management is a well-established IT Provider that specializes in Healthcare Technology. Our team provides outstanding s…

Read More
IT support - New York, NY
Avance Consulting in New York, NY

Role: IT Specialist Mid Location: New York, NY Duration: 24 months Client: State of NY Agency: OCFS Day to Day tasks to be performed by candidate inc…

Read More
IT Systems Administrator Multi-Domain/MSP Specialist
Bowman Williams in New York, NY

IT Systems Administrator Multi-Domain/MSP Specialist We are seeking a Systems Administrator to join a growing MSP located in Midtown Manhattan.…

Read More
Specialist
HCL Technologies Limited in New York, NY

Job Description (Posting). Provide Client Support ,trouble shoot and resolve IT support issues Resolve trouble tickets Resolution including basic op…

Read More
IT, Tier 1 Support Specialist (NYC)
Huron Consulting Group in New York, NY

The Opportunity Some equations prove quite simple: Join a high-growth company and you will enjoy abundant opportunities to shape the industry in…

Read More
Technical Support/Helpdesk Specialist
RIVKIN RADLER LLP in Uniondale, NY

Rivkin Radler LLP is currently seeking a Technical Support/Helpdesk Specialist to join our IT Department. Qualified candidates should have a helpd…

Read More