IT Support Specialist

Insight Strategies Group, LLC in New York, NY

  • Industry: Information Technology - IT Help Desk/Technical Support
  • Type: Full Time
  • $58,360.00 - 91,330.00
position filled
LINC Project is seeking an IT support Technician (L1-L2) to assist one of our client in New York
This person will be responsible for providing technical on-site assistance to computer system users and work on worldwide related IT projects.

Tier 1 to 2 support for a helpdesk system. Answer, analyse and solve incoming requests related to the general IT infrastructure (hardware, software, networking, telecommunications...)
Oversees the daily performance of computer systems and peripheral equipment.
Observes system functionality and reports errors to supervisor.
Sets up employee equipment including adds, moves and changes.
Participate in the maintenance of local IT and AV equipment (Servers, network, appliances, firewalls, ...)
Maintains account and inventory records.
Reads technical manuals and confers with users, to diagnose/investigate technology issues.
Refers major hardware or software problems or defective products to vendors or managers for service.
Trains users in the proper use of hardware or software.
Confers with general staff to establish recommendations to supervisor for new systems or modifications.
Demonstrates continuous effort to improve operations, decrease turnaround times and provide quality customer service.

Required Skills
Proficiency in Microsoft Office required.
Advanced knowledge of Microsoft based networking protocols.
Exposure to voice and data telecommunications systems.
Exposure to remote access technologies for support and office connectivity.
Knowledge of Microsoft SCCM.
Advanced knowledge of PC components.

Ability to set up and operate a variety of computer equipment.
Ability to work efficiently, in an organized manner and with attention to detail.
Ability to communicate effectively regarding technical matters, both verbally and in writing.
Ability to work indepedently

Required Experience
Technical or Associates degree or equivalent in education and experience required.
2 years experience.
Experience with an electronic help desk system.
Experience with VOIP and AV systems a plus.
Certification in Microsoft is desirable.
Associated topics: assist, deskside, front desk, information technology, information technology support, network, service, support, support specialist, systems administrator

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