it | IT Systems/Support Analyst in Santa Clara, CA

IT Systems/Support Analyst

  • Ledgent Technology
  • $63,660.00 - 99,190.00 / Year *
  • 2292 Creek Bed Ct
  • Santa Clara, CA 95054
  • Full-Time



One of our top, innovative cloud software clients is looking for a Systems Support Analyst to join their growing, fast pace team in Santa Clara. This is a 12 month contract and is $40/hr. DOE.

Description:

- Hands on experience on resolving L1 & L2 Support tickets preferably using ServiceNow.
- Well versed with configurations and integrations involved against Apps Support
- Good understanding of data flows and workflows for integrations and applications
- Catalog mappings between third part tools
- Replicating any issues and fixing bugs
- Knowledge on the workflow, catalogs, server configuration and data to resolve.
- Work closely with other global teams and 3rd Party vendors.
- Hands on experience in configuring the chat queues and adding them to the ML queues.
- Troubleshooting the chat issues.
- Severity 1 and 2 incidents -cover on any system critical issues such as major performance issues.
- First line of contact after new releases have been implemented.
- Drive Improved processes - participating in ITIL based operational excellence.
- Demonstrate collaboration and understanding across technologies within team to deliver required service; participating in cross training where applicable to meet demand.
- Apart from the above roles and responsibilities, the resource should also be open to work in the role of a QA as needed.

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
One of our cloud computing software clients is looking for a Systems Support Analyst to join their growing, fast pace team in Santa Clara. This is a 12 month contract and is $40/hr. DOE.

Description:
Hands on experience on resolving L1 & L2 Support tickets preferably using ServiceNow.
Well versed with configurations and integrations involved against Apps Support
Good understanding of data flows and workflows for integrations and applications
Replicating any issues and fixing bugs
Hands on experience in configuring the chat queues and adding them to the ML queues.
Severity 1 and 2 incidents cover on any system critical issues such as major performance issues.
Drive Improved processes - participating in ITIL based operational excellence.
The resource should also be open to work in the role of a QA as needed.
Associated topics: customer support, desk, help desk, information technology help desk, information technology support, msword, support, technical support, technical support specialist, troubleshoot


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.