Director, Product Management, eCommerce

Minted in San Francisco, CA

  • Industry: Information Technology - Others
  • Type: Full Time
position filled
Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. Founded in 2 by Mariam Naficy on the principles of transparency and putting design first, we are early pioneers of crowdsourcing having launched our first design challenge in April 2008 and have held monthly art and design challenges ever since. Follow us on Instagram, Facebook, and Twitter to learn more. Our corporate headquarters is located near the waterfront in downtown San Francisco, with additional offices in Oakland and Kansas City and were backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, Primera (angel investors include Marissa Mayer of Yahoo and Jeremy Stoppelman of Yelp). Were a team of smart, ambitious, creative, and passionate people who come from all walks of life. Might you be one of us? As Minted’s Director of Product for eCommerce and Consumer Data you will be responsible for defining and building a modern and high-converting ecommerce shopping platform that supports all of Minted’s categories and consumers, with particular focus on product customization and purchase experiences. This role will also drive and own the consumer data model and related digital and convenience features that build retention and competitive differentiation across Minted’s categories through the capture of contacts, addresses, occasions, and events. This individual will partner closely with business stakeholders and PMs to translate category specific requirements into extensible platform capabilities that can be leveraged by all businesses, incorporating those into the core ecommerce roadmap and prioritizing accordingly. You will: Define and execute a vision and roadmap for Minted’s core commerce shopping funnel that elevates the Brand, drives conversion, and improves the consumer experience Advocate and evangelize within product and the broader organization relentless focus on customer-centric thinking and prioritization Develop service oriented capabilities in the commerce platform that maximize ability for categories to easily extend core functionality to meet business-specific requirements Partner closely with GM’s and PM’s to identify and translate category-specific requirements into core commerce projects for roadmap execution Work closely with engineering and user experience to execute roadmap projects ensuring on-time, on-budget, high quality delivery Develop requirements and manage key projects directly as necessary Own, monitor, and manage site conversion metrics providing subject matter expertise and thought leadership to the organization Recruit, hire, and build a team of exceptional product managers Partner with business stakeholders to develop and execute a vision and roadmap for Minted’s address book and social relationship platform that drives continued retention and differentiation across categories Partner with engineering and analytics to develop an automated latency and error monitoring infrastructure that provides high-fidelity signal for actual consumer and conversion impacting errors and latency Develop scalable process for monitoring customer feedback - both ongoing and one-off deep dives - to analyze and understand contact drivers and develop a roadmap for reducing contact rate in partnership with Operations Develop vision and roadmap for transforming the consumer account and data management hub (i.e. MyAccount) into a centralized and differentiating experience Understand where funnel-step conversion differs by category and partner with category PM’s to define and execute remediation strategies as needed Monitor and manage consumer data related kpi’s such as address book adoption, capture of key dates, etc. Develop scalable process for monitoring customer feedback - both ongoing and one-off deep dives - to analyze and understand contact drivers and develop a roadmap for reducing contact rate in partnership with Operations Implement processes to monitor and reduce measured errors and latency via an ongoing, baseline oncall or roadmap investment Create and implement processes for capturing, prioritizing, and fixing core commerce production errors via focused activities (shop the site) and inbound company-wide reporting channels You have: 5-7 years of product management experience in ecommerce or marketplace businesses with a specific focus on developing products for the consumer shopping experience MBA degree with previous experience in consulting (preferred) 2-3 years experience building and managing teams of great product managers Proven capability to entirely own complex problems and deliver results regardless of impediments and resourcing Strong usability and product marketing instincts; you can quickly identify challenges and opportunities with a given product or feature design Experience leading cross functional teams to maximize the impact of and fully operationalize new product and feature launches to the entire organization Experience using analytical tools (Looker, SQL) to derive insights and make data driven decisions Strong technical acumen with an ability to evaluate and understand technology solutions Ability to thrive in a fast-paced, rapid growth environment and collaborate actively and effectively with multidisciplinary team

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