Technology Specialist


: $123,955.00 - $206,040.00 /year *

Employment Type

: Full-Time


: Information Technology

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Technology Specialist


The NYC Leadership Academy (NYCLA) is a nationally-recognized 501(c)(3) nonprofit organization with a clear mission: We build the capacity of educational leaders, at every level of the system, to confront inequities and create the conditions necessary for all students to thrive. We support school and district leaders in using an equity lens to implement a vision, build strong school and district culture, set clear and high expectations, and develop and lead principals and teachers who ensure high-quality instruction and the opportunity for all students to be successful. For us, equity means that children and adults should receive what they each need to achieve their potential, and their race, culture and other characteristics of their identity should not prevent access to opportunities and resources.

Our leadership development, coaching, and support build the capacity of individuals and systems, helping prevent leader turnover and create a bench of strong leaders. In the last 15 years, we have directly supported more than 4,200 leaders in 185 school systems across 33 states who are transforming the learning of 5.5 million students.

Job Summary and Key Attributes:

Assisting and reporting to the Director of IT, the Technology Specialist - will act as a first responder for on-site and remote employees in our consulting organization, supporting Desktop, Mobile Device and Web Conferences while assisting the IT Director with network troubleshooting and handling a variety of technical issues.

This is a full-time onsite position. He/she must be an adept communicator, adaptable and a skilled problem solver. The ideal candidate for this position thrives in a collaborative work environment, possesses a strong commitment to educational equity and professional growth and is ready, willing and able to engage in dialogues around race to raise organizational awareness and support the building of a racially equitable culture internally and externally.


Performs technical support and troubleshooting activities, ensuring proper function and maintenance for on-site and remote staff

Manages & integrates time to ensure resolution of on-demand issues, and IT support priorities within user timelines

Documents chronic technology issues, concerns and suggestions and brings to the attention of the Director

Provides system, web teleconferences, Adobe and AV support and solutions to operation issues for users by working closely via phone, email, in-person chat.

Participates in racial equity conversations to strengthen and operationalize organizational practices addressing implicit and explicit bias

Participates in the testing and implementation of hardware/software solutions in network environment related to user or system design specifications.

Maintains up-to-date knowledge of all IT solutions deployed within the organization

Provides training to staff on troubleshooting strategies where appropriate

Participates in departmental and organizational team meetings

Develops training manuals

Supports IT system upgrades

Establishes and maintains a thorough knowledge of NYC Leadership Academy''s networking environment

Creates reports for analysis


  • A+ Certification and/or Technology Certificate are required.
  • Level 1 proficiency
  • A minimum of 2 years of previous technology work experience in a non-virtual environment.
  • Strong skills specifically in troubleshooting Microsoft Office 2013/365
  • Familiarity with using web based conference software, e.g. WebEx, and Adobe Connect
  • Focused attention to detail is a must along with the ability to work independently

Basic knowledge of video editing software. i.e. Camtasia or Adobe Premiere'' is a plus

Salary & Benefits:

The NYC Leadership Academy offers a competitive salary, commensurate with experience and comprehensive benefits including a generous paid time off (29 days) package and 100% employer funded health/dental/vision plans.


The NYC Leadership Academy is conveniently located in Long Island City, Queens. Long Island City is located only minutes outside of Manhattan and is easily accessible via seven subway lines (7, E, G, & M), the Long Island Rail Road, numerous bus lines and a ferry landing at Queens West providing service to Midtown, Lower Manhattan and Brooklyn.

Application Instructions:

Qualified candidates may apply by emailing their resume, cover letter with salary requirements and all other applicable information to with (job title (candidate name)) in the subject line.

We are interested in finding the best candidate for the job and that candidate might come from a less traditional background. We would encourage you to apply, even if you don''t meet every one of our qualifications listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.

NYC Leadership Academy is an Equal Opportunity Employer

We believe that diversity within our staff contributes to our team''s effectiveness to our overall success.

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Associated topics: administrative assistant, administrative staff, beverage, facilities, front desk, front office, food, operational support, operations director, support * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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