Systems Analyst, 2nd Shift (M-F 4pm-Midnight)

OPERATIONIT in

  • Industry: Information Technology - Others
  • Type: Full Time
position filled
Our client, a leading NYC law firm, located in midtown Manhattan is looking to hire Help Desk Analysts for multiple shifts (Flexibility is desired.). Both involve a 'second shift' schedule. These are full-time perm roles requiring prior help-desk and ideally prior law firm and / or professional services support experience. These Help Desk positions involve extensive team and customer interaction, maintaining positive contact with attorneys and support staff and observing confidentiality of personnel and Firm matters. Performs problem analysis to resolve system or application issues. Performs complex diagnosis of problems, providing solutions within area of responsibility, and/or through consulting with IT team members; coordinates implementation of fixes and enhancements. Essential Duties and Responsibilities include: Serve as initial point of contact for telephone and e-mail inquiries on the Firm's software applications, hardware, printers and remote technologies directed to the Information Technology department. Patience, a positive customer service-oriented attitude and the ability to work as a member of a team are required. Ability to handle work that may require a high level of mental effort when performing a high volume of tasks and other essential duties. Strong personal organization, time management, planning and project coordination. Excellent problem-solving, communication and interpersonal skills are required. Follow up on calls escalated to interdepartmental teams. Provide onsite desktop support to users on a regular basis. Respond to occasional after-hours/emergency support requests as needed. Responsible for installing and maintaining all end-user IT equipment. This includes personal computers, laptops, printers, electronic devices and the software that runs on these systems. Maintain accurate records of all maintenance, inventory and security measures associated with the Firm's inventory. Ability to lift and carry 50lb servers. It is expected that the Analyst will stay current with technological developments in software/hardware, systems and application support, as well as management and user support practices. Skills required: Previous experience providing telephone-based technical support and/or desk-side technical support. Ability to communicate technical subject matter to non-technical staff. Proven track record of being detail-oriented, with outstanding follow-through. Strong knowledge of PC systems and MAC systems (desktop and laptop), as well as wireless devices and printer hardware. Previous experience supporting mobile devices or with Mobile Device Management platforms (Airwatch). Previous experience with entering and tracking tickets in an incident management system (Service Now). Knowledge of VOIP technology telephone system a plus. Previous experience with Active Directory is desired. Ability to troubleshoot wireless handheld devices (Blackberry, Droid, iPhone, iPad, etc). Ability to troubleshoot remote technologies (RDP, VPN, Citrix, etc.). Excellent ability to follow procedures and processes to ensure we remain IT Compliant. Knowledge of Video Conferencing systems a plus. Education and Experience: College Degree in a computer-related discipline or commensurate experience Technical experience related to the area of assignment may substitute for the degree requirement on a year-for-year basis. One to three years of experience in a technical environment supporting the latest version of the Microsoft Office application suite as well as iManage, Payne, Workshare, DocXtools, SMS, Microsystems, Litera, and other legal-specific applications. Strong desire to help others (customer service), friendly, motivated, positive attitude, excellent problem solving, verbal and written communication skills. Law firm experience a plus. One or more of the following certifications is a plus: MCITP: Enterprise Desktop Support Technician on Windows MCITP: Enterprise Desktop Administrator on Windows 7 MOS: Microsoft Office Specialist; Certification in Word, Excel and Outlook (version 2010) PowerPoint or Access, Network preferred. ACMT: Apple Certified Macintosh Technician HDI Help Desk Analyst Certification - provided by Dice

You may be interested in these similar jobs!
Senior Telecommunications Analyst
ManTech in Omaha, NE

Job Duties and Responsibilities: Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions g…

Read More
Senior Business Analyst
The Research Foundation for SUNY in Albany, NY

Senior Business AnalystThe Research Foundation for SUNYAbout The Research Foundation for SUNY:The Research Foundation for The State University of New…

Read More
Compliance Analyst
The Research Foundation for SUNY in Albany, NY

Compliance AnalystThe Research Foundation for SUNYAbout The Research Foundation for SUNY:The Research Foundation for The State University of New York…

Read More
Junior SQL DBA - 2nd Shift
Transunion in Chicago, IL

What We'll Bring:At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently explo…

Read More
IT Security Engineer
St. John's Medical Center in Jackson, WY

Department Code and Name:910 - Information TechnologyStatus of Position:Exempt (Salary)Hours per day (shift):8 hours per shiftDepartment Code and Nam…

Read More
Break Fix/Network/Security Advisor - Fairfax, VA
Apex Systems in Fairfax, VA

Job Description If?interested please send an updated resume for consideration to? North Angle? at Position :?IT Support Specialist - Network S…

Read More
Network Project Manager - I
Apex Systems in Hialeah, FL

Job Description Job : 1044216 Apex systems is currently sourcing for a Network Project Manager role in Miami, FL to support one of our top telecommun…

Read More
IT Systems Administrator
St. John's Medical Center in Jackson, WY

Department Code and Name:910 - Information TechnologyStatus of Position:Exempt (Salary)Hours per day (shift):8 hours per shiftDepartment Code and Nam…

Read More
Quality Assurance Technician
ResourceMFG in Lawrenceburg, IN

Description Experienced Quality Assurance Technician needed for a rapidly growing food manufacturing company in Lawrenceburg, IN! Pay Rate: $…

Read More
Technical Support Analyst - 2nd Shift
Genesis10 in Minneapolis, MN

Genesis10 is seeking a Technical Support Analyst - 2nd Shift for a contract position with our client in Richfield, MN. Responsibilities: Shift: Monda…

Read More
Technical Support Agent
CRG Search Staffing Solutions in Charlotte, NC

Technical Support Agent - 3rd Shift. Location: North Charlotte. Salary: $17/hour. Contract to Hire. Hours: 3 pm- Midnight Responsibilities: Passionat…

Read More
Database Administrator 3 (2nd Shift Database Administrator)
Salient CRGT in Martinsburg, NY

Overview (Please include a day in the life description of what the candidate will be doing day to day and how their role is a part of the overal…

Read More
IT Support Analyst (w/m/d)
GfK in Vienna, VA

Job Description F?r unser B?ro in Wien suchen wir einen talentierten, motivierten und gut organisierten IT Support Analyst. Sie arbeiten gerne…

Read More
Senior DevOps Engineer
Find.jobs in Cleveland, OH

We are looking for a Senior DevOps Engineer who has a passion for designing and implementing efficient automated infrastructure and services with dem…

Read More
Python Developer
ViaTech Systems in Alpharetta, GA

ViaTech Systems is a startup company that is looking for Python Developers with experience in full stack development using Django. We are currently w…

Read More