Information Technology Support (Ridgewood)

Pennsylvania State University in Ridgewood, NY

  • Industry: Information Technology - IT Help Desk/Technical Support
  • Type: Part Time
  • $58,360.00 - 91,330.00
position filled


The Information Technology Support position is a part-time, student position in the Office of Computer and Information Services at Penn State York. Successful applicants will be assigned into one of two roles. Helpdesk Consultants require no experience and are expected to provide excellent customer service to assist students, faculty, and staff with technical problems at the Helpdesk. Typical job expectations include printing ID cards, assisting with setting up Wi-Fi and email on personal devices, answering basic questions regarding Penn State IT services, and offering basic tech support in person and over the phone. Helpdesk process and Service-Now training will be provided. Consultants are expected to be available to work 8-12 hours a week. Applicants with advanced qualifications may be placed in a Technician role and be required to apply previous knowledge to solve technical issues presented by faculty, staff, and students. Typical job expectations include re-imaging computers, setting up events, and providing in-office support for faculty and staff. Technicians will be required to use Service-now to document all work done to fix technical issues. Training on Helpdesk processes and Service-Now will be provided. Technicians are expected to be available to work 18-24 hours a week in large blocks of time. Students majoring in Information Science and Technology (IST) and other technology related majors are highly encouraged to apply, but this is not a requirement; students in all majors are welcome and encouraged to apply.


Associated topics: desk, excel, help desk, information technology help desk, information technology support, msword, system support, technical support, technical support specialist, troubleshoot

You may be interested in these similar jobs!
Senior information technology auditor (Huntington Station)
Clarity Technology Partners in Huntington Station, NY

**Local candidates to NYC and NJ only please** Our client, a National Accounting firm, is seeking a Senior IT Auditor to join their team to support c…

Read More
Client tech support specialist (Huntington)
CHEQ in Huntington, NY

We are looking for a Client Technical Support Specialist to join our great team! In this role, you will learn the inner working of our product, help …

Read More
Full stack software engineer (Union)
Capital One in Union, NJ

1750 Tysons (12023), United States of America, McLean, VirginiaAt Capital One, we re building a leading information-based technology company. Still A…

Read More
Sr. manager, software engineering (Yonkers)
Capital One in Yonkers, NY

1750 Tysons (12023), United States of America, McLean, VirginiaAt Capital One, we re building a leading information-based technology company. Still A…

Read More
IT Support (Lindenhurst)
TerkoTech IT/Security Staffing in Lindenhurst, NY

Job Description: Permanent position for IT Support which includes Website Support, Creative Support, Technical Support, Phone System Support and Mit…

Read More
Software development team lead (Mount Vernon)
Smith Arnold Partners in Mount Vernon, NY

For this and other similar positions, go to Global Internet Technology Company focused on Global Digital Advertising Technology. …

Read More
Technical program manager (Port Chester)
Michael Page in Port Chester, NY

Job Description Build best in class technology products via collaboration with Software Engineering, Product Management and the wider business Define…

Read More
Project manager (White Plains)
Synergis Creative in White Plains, NY

Project Manager 6+ Month Contract (w/benefits) New York, NY Our client, a global leader in digital technology, is seeking a Project Manager to join t…

Read More
Desktop engineer (Yonkers)
Michael Page in Yonkers, NY

Job Description Provide on-site and remote escalation support for all datacenter, desktop and mobile environments in a 24/7/7365 environment Maintain…

Read More
Head of Operational Risk - Cyber, Tech, Resiliance, IT Risk (Farmingdale)
Selby Jennings QRF in Farmingdale, NY

A major global investment bank is seeking a new Head of Operational Risk covering the second line of defense for Technology, Cyber, Resilience, and I…

Read More