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IT Project Manager CRM
12+ month contract
Our client is currently seeking an IT Project Manager within our Customer Engagement and Sales area in our Atlanta, GA location. Our IT department develops and maintains an exciting range of technical initiatives including predictive analysis, AI, mobility and more. This project manager role is responsible for providing oversight of strategic initiatives to delivery technical solutions. You will manage multiple projects with a primary focus on managing scope, timelines, cost, risks/issues and communications in accordance with the Project Management framework. IT Project Manager will also working with our PMO to continually adhere, govern and improve project practices within our IT department. This is a 12 + month position.
Primary Responsibilities and Activities
Manage scope, requirements, timeline, cost, quality, human resources, communications and integration
Identify and manage risks / issues and development of mitigation plans
Lead meetings for status reporting, scheduling, requirements, resource assignments and deliverables
Maintain document control and track project activities and team communications
Prepare project reports and dashboards as required by the management team
Ensure project repository is built and maintained
Develop and review project status with project team and create weekly reports
Manage outsourced teams (off-site) including vendor engagements
Develop and publish communications to project teams, management and project stakeholders
Provide guidance on process and deliverables to the project team
Lead project teams in strategic meetings and follow up with meeting notes
Extensive experience with project management and all phases of the project lifecycle
Working knowledge of standard waterfall and agile (SCRUM) methodologies
Minimum 5 years of experience as a project manager, handling multiple medium to large projects concurrently
Possess good problem solving and resolution skills and a high level of analytical skills
Good interpersonal skills; effective team player and leader
Strong project planning skills using appropriate PM tools: MS Project, MS Office, etc.
Strong organizational skills with an attention to detail
Facilitate cross-functional, intra-department, and inter-department communications and cooperation
Understands Business and System Requirements as they map to a traceability matrix
Ability to communicate effectively both orally and in writing
Ability to facilitate large meetings with all management levels in attendance
Ability to take ownership of issues to resolution
Ability to influence others to move to a common goal
Qualifications and Education:
Bachelor s Degree preferably in Information Systems, Computer Science, Engineering, Project Management or related field, equivalent combination of education and experience
Project Management Certification
Experience with MS Project Server (PWA) or enterprise resource and portfolio tool
Experience with MS SharePoint
Knowledge of HP Service Manager and/or ServiceNow
Knowledge of HP ALM Quality Center
Ability to mentor others
Background in working with Customer Relationship Management projects focusing on the implementation and support of our customer service initiatives. Strong experience with projects to include the implementation of SalesForce with Service Cloud and/or Sales Cloud. This candidate will need to be able to coordinate activities with multiple areas including security and operational teams. Strong experience in vendor management should be represented in this candidate s resume. The work in this area is fast paced, requiring a project manager that is very organized to handle multiple initiatives concurrently. An individual that can build relationships is sought in this area.
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