Customer Experience (CX) Researcher

Robert Half in DENVER, CO

  • Industry: Information Technology - Others
  • Type: Full Time
position filled
Description TCG has a client looking for a Customer Experience (CX) Researcher. This person will be responsible for having a holistic understanding of the customer through various research methodologies and ultimately improve the customer experience across every stage of the customer lifecycle. Must be able to partner with key stakeholders to share findings and recommendations. Exceptional communication and presentation skills are mandatory. Expert level of leading and facilitating workshops and/or other qualitative research methods to identify and understand the customer experience, frustrations, and behaviors. Additionally, must have advanced qualitative, quantitative and analytical skills with ability to see patterns in data and tell stories with the findings. Requirements - 8 years of Customer Experience (CX) Research (or market research, innovation or related field) - Bachelors degree in marketing, business, communications, or related field - Strong knowledge/familiarity of key CX concepts, drivers and trends in CX -No relocation reimbursement APPLY: Qualified candidates, please send your resume/portfolio to Sarah.Donovancreativegroup.com. Only candidates who meet these requirements will be contacted. At TCG, we're committed to you from the moment you sign up. We won't make you work a certain number of hours or fill out piles of paperwork before we commit to you and your professional future. We believe it's important to spend time with you from the beginning in order to assess your skills, determine your strengths and figure out the type of work you want to do. Our trained staffing professionals understand that you have a real passion for your work and do their best to find opportunities that are the best fit for you. And we don't stop there. We're also available to help with your career questions, provide tips on improving your portfolio and acing interviews, and more. Plus, as one of our registered candidates, you'll have access to thousands of online training courses and books - and of course, everything is free and available when you need it. Apply for this job now or contact our branch office at 888.490.5565 to learn more about this position. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. 2019 The Creative Group. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use . - provided by Dice

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