Customer Onboarding Expert

Employment Type

: Full-Time

Industry

: Information Technology



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If you?re an analytical thinker, have excellent communication and project management skills, enjoy meeting new people and want to contribute to the success of thousands of companies ? come and join Scoro!


Your responsibilities include:

  • helping our new customers successfully implement Scoro ? this involves getting a deep understanding of their business processes, discovering areas for improvement and introducing new, smarter ways for everyday workflows
  • organizing and carrying out customer trainings
  • using the power of teaching and technology to make sure our customers use Scoro to their maximum benefit
  • taking part in the constant improvement of our customer journey
  • giving constant feedback about our onboarding processes to further drive efficiency and workflow improvements


We offer:

  • a job that is interesting, versatile and challenging
  • a team of motivated, supportive and hard-working people to work with
  • a chance to contribute to both business and product development
  • a chance to grow your role with the company as we scale
  • competitive compensation package
  • a great working environment in Brooklyn


We expect you to have:

  • interest in technology and understanding of business practices
  • experience working on implementation projects
  • good interpersonal and client-handling skills with the ability to manage expectations and explain technical details
  • analytical thinking skills
  • enthusiasm for public speaking
  • a proactive approach to problem-solving
  • experience in project management and ability to plan your own time and meet deadlines
  • dedication to the best possible customer experience and initiative toward further improving it
  • excellent written and spoken English


You get extra points for:

  • previous experience with accounting and/or CRM/ERP software
  • knowledge of HTML
  • a degree in IT or business management
  • being passionate about improving the way people work

Associated topics: business analysis, business systems, business systems analyst, client, crm, market, marketing, sap, senior consultant, support analyst

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