Assistant Program Manager

Service Source in Springfield, VA

  • Type: Full Time
position filled
How would you like to make an impact? Come and join our team where our purpose is serving individuals with disabilities! Are you ready to explore new opportunities? When you join ServiceSource, you do more than simply switch companies to advance your career. You become a part of the ServiceSource family, a group of talented men and women who drive innovation, embrace change, and celebrate the global community.

Job Summary

Serves in an assistant capacity to the Program Manager. Serves in an acting capacity in the absence of the Program Manager. Assists in the development and implementation of services, supports, and programming of persons served. Provides support to staff to ensure active engagement and a healthy and safe environment.

Primary Duties

The requirements listed below are representative of the knowledge, skill, and/or ability required. These duties and responsibilities will be rated on the Annual Performance Review. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Perform the duties of the Program Manager in his/her absence. Ensure the daily operations are fulfilled and running smoothly. Maintain communication with pertinent management and staff regarding issues and concerns relating to the site
* Assist the Program Manager in providing support to the individuals served according to their desires and choices and to staff as needed. Maintain familiarity and ensure ongoing compliance with organizational polices, and other regulatory bodies (Medicaid, Licensing, CARF, etc.) as it pertains to individual's records, plans and documentation
* Assist with development, completion, and review of all participant evaluations, assessments, person-centered plans, progress reports, daily notes, data collection, and other supporting documentation in a timely and accurate manner. Provide support/training to staff, as needed, to ensure accuracy and completeness of all documentation and to maintain proper ratios
* Encourage and provide active engagement in all community-based and program location based daily group and individual activities including but not limited to: community integration, personal care, mobility, behavior intervention, medication, training, communication, coordination of schedules, and supervision of participant's activities. Immediately apprise the Program Manager, Nurse, etc. of any medical concerns, APS allegations and injuries
* Promote a safe, clean, and orderly environment and report unsafe conditions immediately. Demonstrate proper behavior support techniques, following written protocols and procedures
* Perform related duties and responsibilities as assigned/requested

Additional Responsibilities

* Establish/maintain communication with family members, authorized representatives, guardians, residential providers, Support Coordinators, regarding participants' progress, schedule, community activities, illness, incidents, etc.
* Model and assist staff in providing active engagement in all daily group and individual activities. Encourage and support staff to maintain compliance with organizational policies and procedures, State and Federal regulations as applicable
* Participate in department meetings, participant meetings as assigned, and staff meetings. Remain current with annual trainings as per company and regulatory standards
* Complete in an accurate and timely manner and in accordance to standard operating procedures all assigned documentation, attendance rosters, etc.
* Perform quality assurance of data, quarterly reports, etc. to ensure accuracy and compliance. Train/support staff as needed to ensure accuracy. Maintain up-to-date program participant information

Qualifications: Education, Experience, and Certification(s)

* Required: high school diploma or GED and three (5) years' experience working with individuals with developmental disabilities
* Supervisory experience a plus
* Possess valid driver's license and good motor vehicle record (MVR)

Knowledge, Skills and Abilities

* Experience working with adults with developmental disabilities; physical ability to assist individuals with toileting, mobility, transferring, etc.
* Knowledge of behavior support principles and practices
* Ability to use good judgment and decision-making skills
* Ability to communicate verbally and in writing effectively
* Ability to relate to people at all levels of the organization
* Well organized and self-directed individual who is a team player
* Strong computer skills including the ability to use Microsoft Office

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 30 pounds and occasionally lift and/or move up to 150 pounds with 2 people. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually noisy.

What We Offer - For Benefit Eligible Employees May Include

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

* Health coverage for you and your family through Medical, Dental, and Vision plans
* Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance
* A 403(b)-retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution
* Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
* To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program and Tuition Assistance
* A generous paid time off program in which the benefits increase based on your tenure with the company

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information

Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task

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