• Source Select Group
  • Tampa , FL
  • Customer Service/Call Center
  • Full-Time
  • 4113 W Columbus Dr


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Tier II- Sr. Technical Services Representative

Type: 3 Month contract to hire position.

Local Candidates Only

Location: Tampa Area

Sr. Technical Services Representative must haves:

This position is a level two Help Desk.

We are looking for Sr Support Reps that have experiencein mentoring Jr. Team members and have a customer focused/centered attitude that has advanced troubleshooting skills.


Experience

  • Exceptional knowledge of computer hardware, including desktops, laptops, and printers
  • Exceptional Application support experience with multiple browsers
  • Extensive support experience with Microsoft Office, Active Directory, VMWare, VPN, wireless networks, air cards/mifis, routers, and general networking
  • Experience with Windows 10 Implementation and support
  • Exceptional written and oral communication skills
  • Exceptional interpersonal skills, with a focus on listening and questioning skills
  • Interest in, and ability to, conduct research into a wide range of computing Keen attention to detail
  • Proven analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work independently, with no direct supervision

Education/Experience

  • College diploma or university degree in the field of computer science, information sciences
  • Minimum of 5 years work experience
  • Experience mentoring jr. support team memebers


Associated topics: client, deskside, help desk, information technology analyst, information technology support, network, systems administrator, technical support specialist, technician, technician iii

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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