Director of Service Repair Operations

Spin in San Francisco, CA

  • Industry: Information Technology - Others
  • Type: Full Time
position filled
Responsibilities: Work closely with Regional and Operations management to oversee daily Markets’ service and repair operations to ensure delivery of excellent results quarter after quarter, month after month, on all aspects of service repairs, performance KPI’s Partners with Supply Chain to ensure inventory, calibration, and safety stock levels are optimized for refurbished inventory, parts and spares. Work closely with Quality Assurance to ensure that service and repair activities and products delivered are compliant with the company’s quality standards. Identify areas for improvements, and work with key stakeholders to help drive enhancement projects Collaborate with internal team leaders across business functions to drive project execution (engineering, Ops, supply chain, quality, logistics, safety, accounts payable, etc.) Ensure process alignment at all Markets. Spearhead efforts to revise or edit process and training document, as needed, to ensure ongoing continued success Regularly audits work being done to ensure all standards are in compliance  and that repair work is carried out effectively, correctly, and thoroughly Setup reporting process to provide regular adjustments to parts and consumables forecasts, working closely with the company’s Supply-Chain and Logistics Teams to ensure parts availability worldwide Setting up and managing relationships of in house or third party service repair centers for oversight, training, and support designing and implementing operational metrics for service and repair Develop and conduct training requirements across all Markets’ mechanic community. Track and report all information tied to repair operations. Use data to optimize processes, creatively solve problems, and track results Requirements: 8+ years of experience in management within the hardware industry preferred or relevant work experience managing in manufacturing, automotive, or robotics industries. Bachelors Degree, Engineering a plus Ability to establish repeatable, high-quality processes, be able to understand SOPs and demonstrate understanding through speech and/or written form Process/operations experience: strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities. Experience running complex processes using Six Sigma and Lean. Solution-oriented, demonstrating a high ability to identify the root cause of problems and develop solutions Detail-oriented, able to multi-task and follow through with a "hands-on", "can-do" positive attitude. Ability to drive change management Excellent written and verbal communication skills as well as the ability to follow instructions

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