Help Desk Technician

Employment Type

: Full-Time


: Information Technology

Help Desk Technician Sacramento as well as other locations across the US Contract and Direct Hire YOUR ROLE The Help Desk Technician will take technical support calls and assist in resolving the issue or escalate the call to the next level. As the Help Desk Technician you will be responsible for performing updates and clean PCrsquos, inventory management, and other tasks as required. The Help Desk Technician will also be responsible for providing excellent customer service and thoroughly documenting all technical issues. REQUIRED BACKGROUND 3+ years of experience in a technical support role in a Windows environment Experience and knowledge with various ticketing systems (ServiceNow, Jira, etc) Experience with Level 1 through Level 3 support Knowledge andor hands on experience with Active Directory Ability to handle basic account administration to include password changes and proxy accounts Understanding andor experience on identifying root causes of hardware andor software problems remotely HardwareSoftware installations Configuration and Asset management experience Solid experience communicating with non-technical users Certifications a plus Good verbal and written communication skills Strong customer service skills with the desire to help others Resourceful and capacity to learn new applications, business process and systems Ability to work nights and weekends if required Ability to travel to remote offices on occasion if required About Strategic IT Staffing With 10 years of staffing experience in the technical information field, Strategic IT Staffing knows the industry well from the most rewarding jobs available to the hottest career choices to make. In addition, we are owned and operated by industry experts who have worked in the information arena for over two decades. When you choose to work through Strategic IT Staffing, you choose a team approach to employment. We match your career choice and skills with an employer who needs your knowledge and expertise. We make sure you are in control of your career. Strategic IT Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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