Technical Support Intern (East Elmhurst)

Compensation

: $58,360.00 - $91,330.00 /year *

Employment Type

: Full-Time

Industry

: Information Technology



Job Details

Description

CBORD and Horizon are the worlds leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth is directly attributed to ourDREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.

DREAM team (how we refer to all of us)

Youre engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. Youre a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. Youre an extension of our talent acquisition team always scouting top talent to join our team.

The Technical Support Intern will assist the Support department with tasks related to assisting in the transition of customers from WebEx to Bomgar.

What Youll be Doing
  • Coordinate with onsite stakeholder to execute application installation, uninstallation on customer environments.
  • Learn and execute remote installation process
  • Document and communicate project status to internal stakeholders
  • Configure and deploy site specific Bomgar Remote access install packages
  • Individual may be given tasks/requirements in all areas of technical support based upon project and scheduling requirements.
  • Assignments will be defined specifically with the intention of allowing the individual to develop independent skills in the area ofsoftware/application and customer support.
  • What Youll Bring to the Table
  • Promote and maintain a high quality, professional, service-oriented company culture among staff and customers
  • Participate in establishing and achieving their individual goals which are aligned to the company business plan
  • Remain focused, flexible, and takes initiative in working towards the company goals
  • Education/Experience Preferred:
  • Actively enrolled in an Associate's or Bachelor's Degree program in a Technical Support, Information Technology, Network/System Administration or Computer Science program, or related desired.
  • Less than 18 months of experience in product or application support preferred
  • Competencies
  • Basic communication skills with the ability to work effectively in a team
  • Ability to work from own initiative, learn and adapt quickly, and be highly productive
  • Ability to create multiple what-if scenarios putting yourself in customers shoes and apply all the scenarios in the workflow of the application
  • Analytical and problem solving skills with the ability to manage and prioritize multiple projects under general supervision
  • Awareness of business issues asthey impact overall project plans
  • Qualifications

    Behaviors

    Preferred Enthusiastic : Shows intense and eager enjoyment and interest Team Player : Works well as a member of a group

    Motivations

    Preferred Goal Completion : Inspired to perform well by the completion of tasks Growth Opportunities : Inspired to perform well by the chance to take on more responsibility
    Associated topics: assistant, client support, customer support, desk, edi, excel, msword, support, technical support, technical support specialist * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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