Head of Change Delivery (Falling Waters)


: $95,220.00 - $154,450.00 /year *

Employment Type

: Full-Time


: Information Technology

location Remote, Virtual from Any State, FL 32204, United States of America Job ID: JR93574 category Professional Services & Consulting Posted: Nov 25th 2019

Position Type

Full time-Regular

Type of Hire

Requisition will be sent to PeopleFluent

Experience Desired

Education Desired

Bachelor's Degree

Travel Percentage


Job Description

Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS Capital Markets business global post-trade, operations and asset servicing solutions help securities and derivatives market participants efficiently manage their front-, middle- and back-office processes and workflows. Offered in proven managed services, business process-as-a-service (BPaaS) and standardized utility platform environments, our cross-asset solutions integrate with FISs trading, risk and compliance solutions; automate connectivity with exchanges and clearinghouses; and provide integrated trade matching, settlement, accounting, reconciliations, and corporate actions automation to help improve scale, efficiency and straight-through processing across the enterprise. Firms around the world use our operations and technology solutions to increase transparency and reduce operational complexity, risk and total cost of ownership.

FIS Post Trade Services (PTS) aligns with Capital Markets and provides customers with industry-leading software and services to support their cleared derivatives operations of listed and cleared OTC derivatives, covering more than 135 cleared derivatives markets in over 35 countries. The range of services includes supplying software, providing software and hosting services or providing software, hosting services and operations services to process customer clearing business. The Managed Service Platform Change (MSPC) team in PTS is responsible for ensuring hosted customer environments are compliant will all non-discretionary change (mandatory change, regulatory change and FIS / PTS software & hardware policies) and for delivering customer requested change to customers subscribed to an Enhanced Service Model.

What you will be doing

This role is to lead the Change Delivery team within the FIS Post-Trade Services (PTS), Managed Service Platform Change (MSPC) organisation. It is a globally distributed team of over 40 experienced project managers and business analysts who deliver change to PTS managed services customers in partnership with other teams within PTS. There will always be many active projects varying in size from small ones measured in days of work delivering enhancements to existing platforms to large projects implementing strategic platforms. This is a customer facing role and will require significant interaction with senior people at the biggest PTS clients.

The individual will partner with the other members of the MSPC leadership team, and with senior leader of other PTS business functions to drive the development of a rigorously planned program of change that aligns to the strategic direction for the business in meeting its commercial targets and objectives. The individual will own the development of the Change Delivery organization and leadership team to drive a culture of change management excellence in PTS. This position has a significant part to play in the growth of the PTS business through robust planning and exemplary execution of a large-scale transformation agenda. A demonstrable track-record of this is critical.

Candidates must also demonstrate an ability and a track record in establishing the right culture, team, skills and tools to enable the Change Delivery organization to deliver to a complex multi-faceted change agenda.

Primary Responsibilities:

  • Day to Day Change Delivery leadership: Manage and oversee the day-to-day change delivery activities across the global MSPC locations. Develop the appropriate resourcing plans for the function in line with the business goals and objectives. Enforce best practice and consistent project delivery with appropriate risk management in line with contractual commitments and goals.
  • Change Management Excellence: Implement practical standard project lifecycle, methodology, governance and PMO structures to be used universally on MSPC change. Develop and deliver appropriate management information to manage business change and contractual commitments
  • Risk Management Framework: Ensure appropriate risk management practices are implemented globally and consistently in the Change Delivery function. Drive best practices across business areas and regions to ensure consistency and adherence to policies and procedures in support of change activities. Ensure legal and compliance risks are appropriately managed in the Change Delivery function
  • People Management: Develop an appropriately experienced management team in every region. Deliver a strategy for talent sourcing in each location (Graduate, Experienced Hire, Vendor sourced). Develop retention strategies for Change Delivery. Ensure appropriate training plans are in place for the business unit to manage risk and deliver change and project management appropriately. Set well-defined, measurable objectives for team members and continuously evaluate performance against objectives.
  • Customer Relationship Management: Manage senior level client relationships as a trusted advisor on their change. Be able to discuss big picture medium term initiatives and the details of currently active projects. Be comfortable in the big picture and in the detail

This position will be based in Raleigh, North Carolina, Jersey City, New Jersey or London, UK and will report to the head of the Managed Service Platform Change group, who is based in London.

Job Description

  • Manage a portfolio of projects to successful delivery
  • Ensure strong and effective governance is established across all projects both within PTS and with the customer
  • Ensure projects are initiated, managed and closed following good project management practices, including
    • Review and approve project plans, estimates and budget requirements
    • Drive proactive management and resolution/mitigation of issues and risks
    • Actively manage dependencies with other work
    • Lead resource forecast generation and discussions with an aim to optimize usage of resources across projects
    • Drive post-implementation benefits realization
  • Represent PTS on project steering committees, both internal and external, facing off against project sponsors. Ensure timely, accurate and effective communication with project teams, clients, senior management and other stakeholders in these forums and throughout the engagement.
  • Reinforce the use of project management standards, including a standardized methodology, processes and tools for effective project management
  • Manage project policies, procedures, templates and other shared documentation
  • Monitor compliance with project management standards, policies and procedures
  • Coach, mentor and train junior project managers in how to increase their effectiveness

What you bring:

  • Overall 15+ years relevant experience
  • 10+ years experience on Financial Services Program Delivery
  • Bachelors Degree
  • Experience and proven delivery track record of working as a global Program Manager in a fast-paced, multi-project environment with senior management face-offs and responsibility for resource management and project financials
  • Strong commercial acumen and demonstrable ability to manage a specialist business unit to commercially driven objectives
  • Ability to design and deliver an appropriate project management framework for delivery of a unique multi-faceted change program
  • Knowledge of program/project management methodologies with in-depth knowledge of at least one methodology
  • Demonstrable ability to build, manage & retain strong Change Delivery teams on a global basis
  • Outstanding communication skills in a variety of written and verbal formats to different levels of seniority internally; external individuals, organisations and agencies.
  • Strong client presentation skills
  • Fostering an open environment with constructive problem-solving and proactive issue and risk management
  • In depth functional understanding of exchange traded derivatives and cleared OTC derivatives business processes and trade flows
  • Experience of working with technology platforms used in derivatives middle and back office processing
  • Self-motivated and highly driven individual

What we offer you

Competitive salary and excellent bonus potential

Attractive benefits including private medical cover, dental cover, and travel insurance

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

A modern, international work environment and a dedicated and motivated team

A broad range of professional education and personal development possibilities FIS is your final career step!

A variety of career development tools, resources and opportunities

The chance to work on some of the most challenging, relevant issues in financial services & technology

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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